Ever discovered yourself humming a jingle persistently? Or getting unusually emotional over a certain song on the radio? Or remembering every line to a teen anthem you have not heard in years?
Music subconsciously affects our mood, energy levels, memory recall and even behaviour. It can heighten our sense of connection to individuals, experiences and areas-- even organizations.
It's this effect that researches have been determining for the previous 20 years. The bulk of research shows a clear connection between soundtrack and a service' efficiency. And yet, music stays among the most underused tools for business success.
Here at Ambie, we're determined to help company owner comprehend the genuine worth of music for their brand name. That's why we've sifted through the mountains of research to lay out the truths directly.
Now, whether you're an Ops Director or self-appointed shop DJ, you can totally comprehend-- and capitalise-- on music in your business. Restaurant background music
Background music can impact how a client feels, believes and even invests in your place
How background music effects your consumer experience Impressions are lasting impressions.
In his famous TED talk, Daniel Kahenman (the Nobel-winning rockstar of behavioural psychology) explains how it only takes one negative event to destroy an individual's understanding of an entire experience. (We go into this more in our Why music matters blog post).
Kahenman's words are effective motivation for services to make sure every interaction with customers is a positive one. From the minute a consumer strolls through the door, to the moment they leave-- every step of the customer journey should add value. Music is important to this process. 81% of customers state that service background music raises their state of mind, while 71% state it develops a much better environment in general. From the minute a consumer strolls through the door, to the moment they leave-- each step of the customer journey should add value. And when customers feel good in a space-- they act different within it. Did you know that simply playing music that consumers delight in makes them 24% most likely to buy a product?
It's not surprising that why 84% of organisations who focus on improving client experience report increased income. How is your service background music developing a favorable client experience?
Service background music and the client experience QUICK FACTS: How music effects client experience (Source: BrandChannel, MarketingCharts and PPL. Hyperlinks in text to full reports).
How company background music develops your brand identity It's a difficult market. E-commerce is ever rising, the High Street ever crowding. Companies are searching for new ways to enhance their brand in order to stand out. And customer experience has become critical.
In 2013 a Walker Information study predicted that by 2020 consumer experience would defeat rate and item as the crucial differentiator in between brand names. We're now seeing that truth.
Music is a direct and economical method of establishing mood and building rapport with your target market. Often when we think about the components that construct a brand name, or consumer experience, we believe of the visual aspects-- signs, design, logos etc. We forget the important role of sound in developing identity too. However according to Brand name Channel, 96% of brand names who utilize music website that fit their identity are most likely to be recalled by customers. This makes music a direct and cost-effective method of setting the tone of your brand and building relationship with your target audience.
On top of this, a HUI Research study experiment concluded that merely playing brand-matched music over a generic mix of tunes could see sales increase by 9%. (Which we unpack more in this How background music can boost your business post). How does your noise identity assist you stand apart from rivals? music and branding.
QUICK FACTS: How music impacts your brand name (Source: BrandChannel, Seems Like Branding and HUI Research Study. Hyperlinks in text to full reports) How background music fosters customer commitment.
Did you understand that getting a brand-new client costs around 6X more than keeping an existing one? And you're 50% most likely to make a sale to that existing consumer. So a 'sticky' consumer base can be a simple way of preserving sales volume. But securing the continuous the trust of these consumers needs more effort. The best soundtrack can 'speak the language' of your customer base; resonating with their values, tastes and goals. Music can be a significant layer of this technique. The best soundtrack can 'speak the language' of your customer base; resonating with their values, tastes and goals. It can increase an individual's sense of belonging to a brand, plus their likelihood of returning. In reality, a research study from Music Functions found that 31% of consumers stated they would go back to a service if the music was right. 21% said they would also recommend that organization. This describes why over two thirds of company owners claim that music motivates repeat service.
It's not all about loyalty cards. Music makes your ideal consumers feel invited when they go into, understood as soon as within, and so most likely to return when they leave.
Does your music match the taste and values of your consumers and customers?
QUICK FACTS: How music effects customer loyalty (Source: Music Works. Hyperlinks in text to complete reports).
How company background music maximises sales earnings Your company background music brings many intangible advantages-- increased brand name awareness, client experience, loyalty. However when it pertains to the lifeblood of your business-- sales-- exists a quantifiable difference?
You bet. In a landmark Milliman research study, he showed how playing slower music decreased the speed at which customers moved through a shop. However the most interesting take away? He likewise tape-recorded this change in consumer behaviour resulted in as 38% sales increase. (If you're curious, we check out the Milliman study in our Matching music to your trade patterns blog piece).
Millian was among the very first to connect music to consumer behaviour, however he was not the last:.
Cain-Smith and Curnow demonstrated how music volume could impact traffic through a shopping centre. Caldwell and Hibbert connected a sluggish pace to increased dwell-time and drink purchases.
Knöferle exposed how small musical keys might drive extra spend in some contexts.
HUI Research discovered that brand-matched music in the food and beverage sector could enhance sales by 9%. A Texan study found particular categories could activate more costly buying choices.
( And if you're a numbers individual, we cover more in our How background music can increase business post).
Phew! The numbers are as illuminating ... and frustrating. But if you're scratching your head over whether Tchaikovsky or Beyonce will generate more sales, keep the words of Milliman himself in mind:.